Terms of Service

This website is operated by Sassy Cub LTD. Throughout the site, the terms “we”, “us” and “our” refer to Sassy Cub. Sassy Cub offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before using our website or Services. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.1. The Website is intended for use by individuals who are at least 18 years of age. By using the Website, you warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
1.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3. You must not transmit any worms or viruses or any code of a destructive nature.
1.4. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2.1. We reserve the right to refuse Service to anyone for any reason at any time.
2.2. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
2.3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

3.1. We make every effort to ensure that the information and descriptions for products and services we offer are accurate and up-to-date, however we cannot guarantee that all information provided on our website is error-free. We are not responsible if information made available on this site is not accurate, complete or current.
3.2. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
3.3. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4.1. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
4.2. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
4.4. We will not honour any discount codes if they have not been applied before your order has been placed and confirmed.
4.3. Prices for our products are subject to change without notice.

5.1. All prices include VAT (where applicable) at the current rates.
5.2. Certain products may have limited quantities and are subject to return or exchange only according to our Refund Policy.
5.3. We have made every effort to display as accurately as possible the colors and images of our products however we cannot guarantee that your display of any color will be accurate as the color of products shown on the website may vary from the actual product due to screen settings, resolution and lighting conditions.
5.4. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. 
5.5. We reserve the right to cancel any order that we believe, in our sole discretion, is placed in violation of these Terms of Service or is placed fraudulently.
5.6. We reserve the right to limit the quantities of any products or Services that we offer.
5.7. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
5.8. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6.1. Account creation is optional should you wish to use our service and/or place an order.
6.2. Accounts are permitted for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
6.4. We may suspend or cancel your account immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Your submission of personal information through the store is governed by our Privacy Policy.

8.1. You are responsible for ensuring custom content is suitable for purpose including but not limited too ensuring that the quality (resolution, colour, lighting etc) is adequate for printing.
8.2. You must have the necessary licences and/or permissions for the use of any custom content uploaded and/or created.
8.3. You must not upload and/or create any content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, in breach of data protection or which may cause annoyance or inconvenience. We do not accept responsibility for any material in customer content that is defamatory, infringes the intellectual property rights of any third part or that is otherwise unlawful.
8.4. Any files uploaded and submitted to us for custom content must be free from infection, virus and other contaminating or destructive properties.
8.5. We reserve the right to reject your order without any obligation or liability to you if it is determined any custom content uploaded by you does not comply with these terms and conditions.

9.1. All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.
9.2. We will take payment from you when you place an order.
9.3. Once you have placed an order, you will receive a confirmation email containing the details of your order.
9.4. Where ordering personalised products you accept that you take full responsibility for submission of details and order requirements i.e. the spelling of any given text, colour selection and/or the sizing. As detailed within our return policy personalised items can not be resold and as such are not available for refund or exchange.
9.5. In the event a mistake has been made on an order, providing the product has not yet been produced and/or dispatched we may be able to edit or amend your order as required although we provide no guarantees to this effect, please contact us immediately at info@sassycub.co.uk and we will review the status of your order and confirm if your request can be processed.

10.1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
10.2. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
10.3. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

11.1. We accept a variety of payment methods, including credit and debit cards. By submitting your payment information, you confirm that you are authorized to use the payment method provided and authorize us to charge your payment method for the total amount of your order.
12.2. Payment must be received in full before your order is shipped.

12.1. We will ship the Products ordered by you to the address, which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
12.2. Shipping times may vary depending on location and availability of the product.
12.3. We are not responsible for any delays in shipping or delivery caused by circumstances beyond our control.
12.4. We will make every effort to ship your order as soon as possible. However, we cannot guarantee specific delivery dates unless you have opted to use a guaranteed delivery service.
12,5. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries as ultimately this element of the service is provided not by Sassy Cub LTD but our courier partners. 
12.6. We will provide you with a tracking number for your order once it has been shipped.
12.7. If you do not receive products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at info@sassycub.co.uk of the problem within 30 days of the date on which you ordered the products.
12.8. If you wish to return products please notify us by email at info@sassycub.co.uk within 30 days of receipt of your order. Your right to return goods will not apply for personalised or sale items, for further information please refer to return policy.
12.9. If item(s) received are found to be defective, damaged or you have received the wrong item please contact us immediately at info@sassycub.co.uk.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

14.1. Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
14.2. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


15.1. We use Social Media websites including but not limited to Instagram, Facebook and TikTok to communicate with potential and actual customers, visitors and fans of Sassy Cub LTD. The Company works hard to ensure that each Social Media Website is regularly maintained and that all content included on any social profile is of a suitable nature. Where any content is published is deemed to be unsuitable, the Company will endeavour to remove this content immediately however the Company cannot be held responsible or liable for any inappropriate content published.
15.2. If you choose to engage with our social platforms and/or leave feedback or reviews whether online, by email, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
15.3. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
15.4. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
15.5. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

16.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
16.2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

18.1. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
18.2. We will not be liable if access to the website is unavailable at any time or for any period as access to this website may on occasion be temporarily suspended and without notice in the case of system or server failure or outages, maintenance or repair or for reasons beyond our control. 
18.3. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
18.4. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
18.5. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
18.6. Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product. In no case shall Sassy Cub, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. 

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of any clause.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

21.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
21.2. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

22.1. These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and the Sassy Cub LTD regarding the use of the Website and the purchase of products through the Website.
22.2. Any failure by us to enforce any right or provision in these terms and conditions shall not constitute a waiver of such right or provision.
22.3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
22.4. You are not permitted to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
22.5. The section titles in these terms and conditions are included for convenience only and will not limit or otherwise affect these Terms.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you have any questions or concerns regarding these terms and conditions or the Website please email us at info@sassycub.co.uk.


Updated: 12/01/2023